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Terms and Conditions

1. Introduction:
Welcome to the GRS Medical website. By accessing this website, you agree to be bound by these terms and conditions of use. If you do not agree to these terms and conditions, please do not use this website.

“GRS Medical”, “we”, “our” or “ours” refers to the owner of this website, GRS Medical Inc., a registered company in Canada with its business address at 101-3180 Chemin Chambly, Longueuil, Qc. J4L 1N6.

These terms govern the purchase of products on this site. “Product(s)” means any item for sale on this site.

“Customer”, “you” or “your” refers to any person who uses this website to purchase our products. “Order” refers to a request made by a customer to purchase a product on this website.

2. Product Information:
We make every effort to ensure that the information provided on our website is accurate and up-to-date. However, we do not guarantee that the information, including product descriptions and prices, is free from errors, complete, or up-to-date. We reserve the right to modify or discontinue any product at any time without notice.

3. Intellectual Property:
All content, images, logos, and trademarks appearing on this website are the exclusive property of GRS Medical, unless otherwise indicated. You may not use, copy, reproduce, or distribute these elements without our prior written permission.

4. Sale for Personal Use:
The Products offered on this Site are offered to end-users only, for personal use and not for resale.

5. Orders:
When you place an order on our website, you agree to provide accurate and complete information about yourself and your payment details. We reserve the right to cancel or refuse any order for any reason and at any time. In the event of cancellation or refusal, we will notify you by email or phone.

6. Price and Payment:
All prices listed on this website are in Canadian dollars and include applicable taxes. The price is payable in full and in a single payment, at the time of order. You can pay for your orders on the Site with a credit card issued and accepted in Canada, with a billing address in Canada. We currently accept Visa, Mastercard.

The order will be considered effective only when the relevant bank payment centers have given their approval. In case of refusal, the order will be automatically cancelled and the buyer will be notified by email.

7. Shipping and Delivery:
We only ship our products within Canada. Shipping costs are calculated based on the weight and destination of your order. We are committed to shipping your order in a reasonable time frame, but cannot guarantee a specific delivery time. Once the order is shipped, any claim for damages or loss must be submitted to the transportation company.

8. Returns and Refund:
If you are not satisfied with your product, you can return it within 30 days of receipt for a refund or exchange. The product must be in its original condition and packaging, and accompanied by the original receipt. We reserve the right to refuse any return that does not meet these requirements. Refunds will be made using the payment method used for the original purchase. Shipping costs for returns are the responsibility of the customer, unless the product is defective or damaged.

9. Warranty:
CPAP masks and accessories warranty policy: Manufacturer’s 3-month warranty for masks, tubing, and humidification chamber, if the product is defective, the return is at the buyer’s expense or physically to one of our service points.

10. Confidentiality:
We are committed to protecting the confidentiality of your personal information in accordance with our privacy policy. By using this website, you agree to the terms of our privacy policy.

11. Limitation of Liability:
To the fullest extent permitted by law, we are not responsible for any damages, including, but not limited to, direct, indirect, incidental, consequential, punitive or special damages arising from the use of this website or its content, even if we have been advised of the possibility of such damages. Under no circumstances will our liability exceed the total amount paid by you for the product in question.

12. Indemnification:
You agree to indemnify and hold GRS Medical harmless from any claim, damage, expense, or liability, including attorney’s fees, arising from your use of this website or your violation of these terms and conditions.

13. Applicable Law and Jurisdiction:
These terms and conditions are governed and interpreted in accordance with the laws of the province of Quebec and the federal laws of Canada applicable therein, without giving effect to the principles of conflict of laws. Any legal action or proceeding arising from these terms and conditions or your use of this website shall be brought exclusively in the courts of the province of Quebec.

14. Changes to Terms and Conditions:
We reserve the right to modify these terms and conditions at any time, without notice, by posting the modified terms and conditions on this website. Your continued use of this website after such modification constitutes your acceptance of the modified terms and conditions.

15. Entire Agreement:
These terms and conditions constitute the entire agreement between you and GRS Medical regarding your use of this website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and GRS Medical.

16. Contact:
If you have any questions or concerns regarding these terms and conditions, please contact us at

Last updated: April 22, 2023.